The Richmond Metropolitan Transportation Authority seeks a full-time Floating Supervisor, to perform intermediate technical and administrative work overseeing the operations and security of toll revenues and toll facilities during a given shift. Responsible for covering for absent Toll Supervisors (I & II). Supervision is exercised over Toll Collection Attendants. Supervise toll collectors and support staff; ensuring optimal staffing. Ensure proper control and security of toll facility cash funds and toll revenues. Respond to TCA requests for additional change during shift. Monitor traffic in lanes, operation of toll collection equipment, and other equipment at Plaza facility; notify appropriate vendor of malfunctions. Handle patron complaints and/or questions that are referred by TCAs; obtain highway assistance for patrons. Complete all forms required for such events as: gate incidents; accidents; and worker accidents and injuries. Maintain a log of all activities on shift. Explain and enforce RMTA rules, regulations, and policies with regard to both employees and the public. Identify policy and procedure infractions and take appropriate action to correct, including counseling TCAs. Relieve TCAs for breaks or other reasons. Ensure cleanliness and safety of toll booths, lanes, and Plaza facility during shift. Work both inside and outside.
REQUIREMENTS: Minimum 3 years’ experience as an RMTA Toll Supervisor (I or II), preferred. Previous supervisory experience. Ability to supervise and motivate employees. Read, write legibly, and fill out toll collection forms. Make arithmetic calculations quickly and accurately. Establish and maintain effective working relationships with associates and the public. Mechanical aptitude to operate toll collection equipment and un-jam coin machines. Operate money counting and adding machines. Demonstrated experience using Microsoft office and toll systems software/applications. Maintain confidentiality. May also be required to work at an alternate RMTA facility. Must be accessible by phone and able to report to work on a call-in basis. Must be able to work rotating shifts and days and work overtime as required. Must have high school diploma or equivalent, valid VA driver’s license. Employment is contingent upon acceptable background and reference checks, and passing pre-employment drug screen.
The RMTA offers a competitive benefit package which includes medical, dental, vision and life insurance, retirement through the Virginia Retirement System, tuition reimbursement, paid holidays, and paid time off. The beginning salary is $16.59/hour.
To obtain an application, please go online to www.rmtaonline.org. Completed application and/or resume can be mailed to: RMTA, Attn: Human Resources, 901 East Byrd Street, Suite 1120, Richmond, VA 23219, or faxed to 804-523-3333; OR Email: HR.zMail@rmtaonline.org
Open until filled.
Human Resources Department
Richmond Metropolitan Transportation Authority
901 East Byrd Street Suite 1120
Richmond, VA 23219
Fax: (804) 523-3333
Equal Opportunity Employer
Last Modified: 10/27/2016
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Last modified: 10/27/2016
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Toll attendants resumed staffing at all RMTA plazas for full service except the Boulevard Bridge on February 8, 2021 at 6:30 AM. Payments can also be made on the RMTA website by clicking on Pay Missed Toll. Please note that you may also purchase an EZPass by going to: www.ezpassva.com.