class="post-3548 awsm_job_openings type-awsm_job_openings status-publish hentry job-type-full-time"


About the Role

  • Responsible for covering for absent Toll Supervisors and Bridge Attendants.
  • Supervise all Toll Collection Attendants on a given shift; ensure optimal staffing and call for substitutes when absenteeism or tardiness occurs; monitor compliance of procedures.
  • Responsible for selling coins/cash to other assigned plazas.
  • Ensure proper control and security of toll facility cash funds and toll revenues.
  • Respond to TCA requests for additional change during shift.
  • Monitor traffic in lanes, operation of toll collection equipment, and other equipment at Plaza facility; notify appropriate vendor of malfunctions.
  • Handle patron complaints and/or questions that are referred by TCAs; obtain highway assistance for patrons.
  • Complete all forms required for such events as:  gate incidents; accidents; and worker accidents and injuries.
  • Maintain a log of all activities on shift.
  • Explain and enforce RMTA rules, regulations, and policies with regard to both employees and the public.
  • Identify policy and procedure infractions and take appropriate action to correct, including counseling TCAs.
  • Relieve TCAs for breaks or other reasons.
  • Ensure cleanliness and safety of toll booths, lanes, and Plaza facility during shift.            
  • Work both inside and outside.


  • Minimum 3 years’ experience as an RMTA Toll Supervisor (I or II), preferred.
  • Experience maintaining effective working relationships with associates and the public.
  • Demonstrated experience using Microsoft office and toll systems software/applications.
  • Must be able to consistently provide high quality customer service in a fast-paced environment.
  • Mechanical aptitude to operate toll collection equipment, operate money counting and adding machines, and to un-jam coin machines.
  • Operate Windows based toll collection management system on personal computer.
  • Ability to read, write legibly, and to make arithmetic calculations quickly and accurately.
  • Ability to follow directions, make sound judgment and maintain confidentiality.
  • Must be accessible by phone and able to report to work on a call-in basis.
  • Must be able to work days, evenings and overtime as required.
  • Valid Virginia driver’s license and satisfactory driving record required.

This is a full-time position.  Hiring salary range: $17.50-19.58 per hour.

Send resume to RMTA HR, 901 East Byrd Street, Suite 1120, Richmond, VA  23219; or FAX (804) 523-3333.  OR you may complete an application below.

Please send us an email if you have any questions about the RMTA or the role:

Job Type: Full Time