Received a Statement? What is It, and What Steps Do You Need to Take?

All-electronic tolling (AET) is a modern toll collection system that eliminates the need for toll booths, cash payments and manual transactions by using E-ZPass transponders and license plate recognition technology, known as Pay-By-Plate, to collect tolls seamlessly.

Learn more about AET at https://www.rmtaonline.org/all-electronic-tolling/

E-ZPass in not required with all-electronic tolling. If you don’t have an E-ZPass, a camera will take an image of your license plate, known as Pay-By-Plate, and you will receive a statement in the mail.

Note: E-ZPass is the most convenient way to pay tolls and provides a lower cost trip. You can sign up for E-ZPass at www.ezpassva.com.

On February 28, the Richmond Metropolitan Transportation Authority RMTA) transitioned to all-electronic tolling (AET) on the Powhite Parkway, Downtown Expressway, Boulevard Bridge and all ramps. The transition to AET eliminated the need to pay cash. Tolls are now collected electronically as vehicles pass through an overhead structure known as a gantry.

If you do not have an E-ZPass, a camera takes an image of your license plate and a statement with toll charges is mailed to the registered vehicle owner, known as Pay-By-Plate.

Receiving a statement simply means the vehicle traveled on the RMTA Expressway System without using an E-ZPass. Statements are typically mailed twice a month after license plate information is verified.

E-ZPass customers should not receive a statement if their transporters are mounted properly and read.

Drivers with E-ZPass continue to be charged automatically through their accounts as usual.

As a reminder:

• Maintain sufficient account balances to avoid fees
• Ensure transponders are properly mounted on windshields for accurate toll reads
• Keep E-ZPass account information current, including vehicle and license plate information.
• Contact E-ZPass if transponders are not registering tolls. Transponder batteries may be low—and they cannot be replaced by drivers.

First statements are scheduled to go out by the end of March 2026. Typically, motorists will receive a statement twice a month unless they sign up for a GoRMTA account via the payment portal on www.rmtaonline.org.

While a GoRMTA account does not reduce toll rates, it allows drivers to prepay, track tolls, receive monthly statements and conveniently manage travel and payments.

E-ZPass customers should not receive a statement if their transporters are mounted properly and read.

The Richmond Metropolitan Transportation Authority is responsible for mailing statements to customers who used the Powhite Parkway, Downtown Expressway, Boulevard Bridge and all ramps. The vendor we use to process invoices uses a return address in Trenton, New Jersey.

You may pay using one of these convenient options:

• • Online: Visit www.rmtaonline.org. Click “Pay Tolls” to access the payment portal
  • By phone: Call 1-833-990-5405

• • Via mail: Follow instructions provided on the statement

Your statement will provide a detailed summary of your activity on the Richmond Metropolitan Transportation Authority Expressway System. This typically includes:

• Date, time, location and photo of the vehicle license plate for each toll transaction.
• Any fees or charges applied
• Payment due date and minimum amount due (if applicable)
• Payment options
• Important account updates or notices

If you need help understanding any part of your statement, please contact customer service at 1-833-990-5405.

Typically, motorists will receive statements twice a month unless they sign up for a GoRMTA account via the payment portal on www.rmtaonline.org.

While a GoRMTA account does not reduce toll rates, it allows drivers to prepay, track tolls, receive monthly statements and conveniently manage travel and payments.

E-ZPass customers should not receive a statement if their transporters are mounted properly and read.

Statements with toll charges are mailed to the registered owners of the vehicles that were used on the Richmond Metropolitan Transportation Authority Expressway System.

If you do not have an E-ZPass, a camera will take an image of your license plate and a statement with toll charges is automatically mailed to the registered vehicle owner, known as Pay-By-Plate.

Drivers with E-ZPass pay lower tolls and should not receive statements from the Richmond Metropolitan Transportation Authority.

Example toll rate for two-axle vehicles: E-ZPass is $.90 versus the $2 Pay-By-Plate rate on the Powhite Parkway and Downtown Expressway.

Failure to pay tolls by the due date on the statement will result in fines. Please see toll escalation process below:

Yes, you have the ability to dispute a toll online in the payment portal. You also have the option to complete the Dispute Form included with your statement and mail it to the provided address.

If you need additional help, you can contact the customer service center at 1-833-990-5405 for assistance.

If you need help or have additional questions, please contact customer service at 1-800-990-5405

RMTA is modernizing its tolling experience.The implementation of AET is a transformational step for RMTA, bringing greater efficiency to our expressway system.

It is part of our unwavering commitment to improve safety, reduce emissions, minimize traffic congestion and foster a better traveling experience for commuters across the region.

All-electronic tolling (AET) is a modern toll collection system that eliminates the need for toll booths, cash payments and manual transactions. With AET, an overhead structure – known as a gantry – identifies vehicles and processes tolls electronically. Drivers pay tolls electronically with E-ZPass or a camera takes images of their license plates, and they receive a statement in the mail (Pay-By-Plate).

A GoRMTA account is a registered prepaid Pay-By-Plate account administered by the Richmond Metropolitan Transportation Authority.

While a GoRMTA account does not reduce toll rates like an E-ZPass does, it allows drivers to track tolls, receive monthly statements and conveniently manage travel and payments.

You may sign up for a GoRMTA account in the RMTA payment portal on www.rmtaonline.org.

There are a few common reasons your transponder may not be working properly, including:

• Your account is out of funds.
• Your transponder’s battery is running low. Batteries cannot be replaced by drivers.
• Your transponder is improperly mounted.
• Your transponder has not yet been activated at the lane.
• A recent payment has not yet been received by the lane.
• It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes.

Please contact E-ZPass Virginia for help troubleshooting.

RMTA transitioned to all-electronic tolling on the Powhite Parkway, Downtown Expressway, Boulevard Bridge and all ramps. As part of a phased approach, cash will still be accepted at the Downtown Expressway from 6:30 a.m. to 9 p.m.; outside of those hours, Pay-By-Plate will apply for motorists who do not have E-ZPass transponders.

The Downtown Expressway is expected to transition completely to no cash in 2027.

Please note: The Virginia Department of Transportation (VDOT) operates the Powhite Parkway Extension, located between the Chippenham Parkway exit and Route 288. This section of the Parkway will continue to accept cash payments. Please direct any questions regarding the Extension to VDOT.

View map at this link. (Click Richmond.) The blue section represents the VDOT-operated portion, while the orange section indicates the RMTA-operated portion.